Sona 101 Privacy Policy — Your Data, Our Responsibility

Sona 101 (hereinafter "we", "us", or "the Platform") operates under the domain sona101.click. This Privacy Policy explains how we collect, use, store, and protect the information of our website and mobile application users (hereinafter "you" or "user").

By using any of sona 101's services, you are considered to have automatically agreed to this Privacy Policy. If you do not agree, we kindly ask that you refrain from using the platform and contact us.

This policy has been developed in accordance with Bangladesh's information technology laws and international best practices in data protection.

We collect two types of information — what you provide directly, and what our system records automatically.

Sona 101 uses your data only for specific, legitimate purposes. Collecting unnecessary or excessive information goes against our policy.

• Account Management: For registration, login, KYC verification, and account security.
• Financial transactions: To process deposits, withdrawals, and bonus payments.
• Service Improvement: To analyze user experience and improve the platform.
• Fraud prevention: To detect suspicious activity and protect you from fraud.
• Legal Obligations: To comply with applicable laws and regulatory authority requirements.
• Customer Support: To resolve your issues and provide support.
• Relevant promotions: To send you relevant offers and bonuses based on your preferences (you can opt out at any time).

We never share your data unnecessarily. However, there are limited circumstances where sharing with third parties becomes essential.

• Payment Provider: Your details are shared with mobile banking services like Mobile Pay, Nagad, and Rocket to process transactions.
• Game Provider: Minimal required data (user ID) may be shared with third-party game providers to operate their games.
• Legal Authorities: We may be required to share information with law enforcement in response to a court order or lawful investigation.
• Security Partners: Anonymised and aggregated data may be used in fraud detection services.

All third-party partners are contractually required to uphold our privacy standards and may not use the data they receive for any other purpose.

Sona 101 uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

You can disable cookies through your browser settings, though doing so may limit certain features of the platform.

Sona 101 does not retain your data longer than necessary. Different retention periods apply depending on the type of information.

• Account Information: For as long as your account is active, and for 5 years after closure (as required by law).
• Transaction Records: 7 years (as required by financial regulatory guidelines).
• Support ticket: 2 years after resolution.
• Log files: 90 days.
• Marketing Preferences: Until you withdraw your consent.

As a sona 101 platform user, you have the following rights over your own information. Contact us to exercise any of these rights.

To exercise these rights support@sona101.clickto send us an email. We are committed to responding within 30 days.

Sona 101 strictly prohibits the registration or data collection of any person under the age of 18. Our services are for adults only.

• Age is verified at the time of registration.
• If there is any doubt, age is re-verified through KYC.
• Any account found to belong to a minor will be suspended immediately.
• If a parent or guardian becomes aware that their child has created an account, please contact us immediately.

Sona 101 uses industry-leading technology and processes to keep your data secure.

• SSL/TLS encryption: All data transmissions are secured with 256-bit encryption.
• Firewall Protection: Multi-layer firewalls are active to prevent unauthorized access.
• Regular audits: Third-party security experts regularly audit our systems.
• Staff Training: Our team members receive regular training on data protection.
• Data Backup: Secure, encrypted backups are maintained on a regular basis.
• Incident response: In the event of a data breach, affected users will be notified within 72 hours.

Sona 101 reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• A notice will be displayed at the top of the website.
• We will send a notification to your registered email.
• The date of any change will be clearly noted at the top of this page.

Continued use of the platform after any changes indicates your acceptance of the updated policy. We recommend checking this page regularly.

Contact us for any privacy-related questions, complaints, or requests.

• Email: support@sona101.click
• Live Chat: Click the chat button at the bottom right of any page on the platform
• Help centre: Help Center You'll find a detailed guide on the page